Privacy policy

As the operator of the RADar! website, Climate Alliance takes the protection of its users’ personal data extremely seriously and abides strictly by the provisions of the data protection laws. The following privacy policy provides an overview of how we safeguard users’ protection and what types of data we collect where for what purposes and how it is used.

1. Personal data

Climate Alliance collects, saves, processes and uses personal data and other data that can be related to individuals, which is collected and saved during use of the website. Personal data comprises individual information on personal or factual circumstances relating to a specific or identifiable natural person. The data is collected and saved in compliance with the applicable data protection regulations in accordance with the European General Data Protection Ordinance (EU-GDPR), the German Federal Data Protection Act (BDSG) and the Data Protection Act of the State of Hesse (HDSG).

2. Data collection, processing and use

To use the RADar! reporting platform, users have to register. Registration involves the collection, processing and use of data. Data is collected when someone, who wishes to report an issue, registers via the RADar! website.

We require and collect the following information from those who register to use the RADar! reporting platform:

  • Title (optional)
  • First name
  • Last name
  • Year of birth
  • Form of address
  • Email address
  • Username
  • Password (encrypted)
  • Role (reporter, processor, coordinator, administrator, guest)
  • Municipality
  • Time of last change to the user data
  • CITY CYCLING ID (number generated automatically by the system to identify municipalities)
  • Time of agreeing to the privacy policy

We require and collect the following information from local coordinators:

  • Title (optional)
  • First name
  • Last name
  • Form of address
  • Email address
  • Username
  • Password (encrypted)
  • Role (reporter, processor, coordinator, administrator, guest)
  • Municipality
  • Time of last change to the user data
  • CITY CYCLING ID (number generated by the system automatically to identify municipalities)
  • Time of agreeing to the privacy policy

This data is collected when users register and automatically logged every time they access the RADar! website with the server of the Mittwald hosting company. This data is collected, processed and utilised to enable use of the website, system security, and technical administration of the network infrastructure.

We collect the following information when reports are submitted:

  • Time of report (date, time)
  • Time of the last change (date, time)
  • Address
  • Category/reason for report
  • Comments (optional)
  • Report coordinates (longitude and latitude)
  • Report status (new, pending, processed, neutral, positive)
  • Reporter’s title (optional)
  • Reporter’s first name
  • Reporter’s last name
  • Reporter’s email address
  • Municipality/regional key (AGS/ARS)
  • Max. three images uploaded to substantiate the report (optional)
  • Comments from other reporters on the issue (optional)
  • Images from other reporters on the issue (optional)
  • Comments from the coordinator on the issue (optional)

We collect the following information when comments are submitted about a particular issue:

  • Commentator’s user ID
  • Commentator’s email address
  • Time of commenting

This data is collected when a user submits a report and automatically logged on a server of team red Service GmbH. This data is collected, processed and utilised to enable use of the website, system security, and technical administration of the network infrastructure.

Data processing on the radar-online.net website

For technical reasons, Climate Alliance automatically collects and saves information in its server log files that has been transmitted by the user’s browser. This includes the following information:

  • Browser type/version
  • Operating system used
  • Referrer URL (website previously visited)
  • Host name of the accessing computer (IP address)
  • Date and time of server query
  • Files accessed
  • Data volume sent

Climate Alliance is not able to assign this data to a specific person. It is not combined with any other data sources and will moreover be deleted following a statistical analysis.

In order to enhance the functionality of our website and to make the use of our website even more convenient for users, we use so-called “cookies”. These help to make our offers more user-friendly, effective and secure. Cookies are small text files that are downloaded on a user’s computer and saved by their browser. Most of the cookies that we use are so-called “session cookies”, which are automatically deleted when a user’s visit to the website ends. Cookies do not damage the user’s computer or contain any viruses. Users are able to prevent cookies from being stored on their computer by changing the appropriate settings in their browser. However, please note that doing so may limit the functionality of our website.

3. Purpose of the processing and use of personal data

Any processing or use of personal data will only take place for the purposes stated in this privacy policy and to the extent necessary to achieve the respective purpose.

The data mentioned in Section 2 will be used by Climate Alliance and those responsible for the RADar! reporting platform in the municipalities for campaign communications. Among others, this will include sending the following:

  • Newsletters from Climate Alliance to RADar! coordinators
  • Emails from Climate Alliance to reporters
  • Newsletters and municipality-specific information from RADar! coordinators to reporters in their municipality
    (potentially also information on the CITY CYCLING campaign)
  • Emails between RADar! coordinators in the municipality and reporters (e.g. specific questions/issues relating to the reports submitted)

Personal data will not be published or passed on to any unauthorised third parties.

By order of competent authorities, we are permitted to share personal and/or user-related information in individual cases insofar as this is necessary for law enforcement, to avert danger, to fulfil the statutory tasks of the authorities for protection of the constitution or counter-intelligence, or to exercise the rights to intellectual property.

4. Storage and processing of personal data

Any personal data that is stored will be irretrievably deleted as soon as it is no longer required for the purposes for which it was collected or as soon as a user requests this.

In order to facilitate users’ use of the reporting platform, their access details will remain valid for a maximum of two further years. This means that they will not need to re-register every year. To ensure the efficient use of storage capacities, user accounts that have not been accessed for more than two years will be deleted. The same applies for inactive accounts for which registration has not been confirmed.

Climate Alliance and the responsible RADar! coordinators may store the aforementioned data of the reporters for a maximum of two years. They are not permitted to pass any data on to third parties.
The data from reports submitted via the RADar! reporting platform will remain visible to the responsible parties in the respective municipality for different periods of time, depending on the licence model booked. The report processing period – so the period during which the local RADar! coordinators in the municipalities are able to process and manage reports – is one or three years as standard. The participating municipalities are able to extend this period as often as desired.

To be able to inform reporters of the status of their report, the report data will be anonymised at the latest five years after the report was submitted. Personal identification will then no longer be possible. Only the report itself and its status (processed, pending, processing not possible, neutral, positive) will remain.

5. Security

In order to protect users’ personal data from accidental or intentional manipulation, loss, destruction or access by unauthorised persons, Climate Alliance and the companies commissioned by Climate Alliance with infrastructure support (team red Service GmbH, Mittwald CM Service GmbH & Co. KG) take appropriate personnel, technical and organisational measures to comply with the data protection requirements of the German Federal Data Protection Act (BDSG), Articles 5 and 32 of the European General Data Protection Regulation (EU-GDPR) and Section 10 of the Data Protection Act of the State of Hesse (HDSG). The security measures are continuously adapted in line with technological developments.

6. Voluntary nature of consent

Consent to the collection, processing and use of data is voluntary. Users are able to withdraw their consent at any time without any adverse consequences.

7. Right to withdrawal and the deletion of data

Users are entitled to withdraw their consent to data processing as well as to rectify, limit the use of or delete the data collected about their person at any time. Users should direct their declaration of withdrawal to:

Climate Alliance
Galvanistraße 28
60486 Frankfurt am Main
Germany
Or send an email to: info@radar-online.net

8. Right to information

The user has the right to receive the personal data saved in a commonly used, machine-readable format.

The user moreover has the right to lodge a complaint with the respective supervisory authority. As a rule, this is the supervisory authority at the user’s habitual residence or place of work or our organisation headquarters (www.datenschutz.hessen.de).

Should users have questions that have not been answered in this privacy policy or desire further clarification of a particular point, please contact Climate Alliance’s Data Protection Officer: Dr. Wolfgang Hofstetter (w.hofstetter@climatealliance.org)

9. Inclusion, validity and timeliness of the privacy policy

This privacy policy is currently valid and dated 24 May 2018. Climate Alliance reserves the right to change its privacy policy as necessary at any time with effect for the future and in particular to adapt it to the latest technical developments or implementation.

10. Protection of minors and participation restrictions

Pursuant to the European General Data Protection Regulation (EU-GDPR), users must be at least 16 years of age to be able to actively use the RADar! reporting platform. They must obtain consent from their legal guardian otherwise.

11. Declaration of consent

Users hereby declare that they have understood and agree to the above privacy policy. If they do not acknowledge this, then they will not be permitted to use the RADar! reporting platform.